Hi! Welcome to Statementpieces.nl. your Dutch independent retailer for unusual eye catching fashion jewellery and accessories.
How to order:
- If you would like to place an order with us to be delivered within The Netherlands, Belgium, France, Germany, Spain ( mainland), United Kingdom ( mainland) ,Poland or Italy (excluding San Marino & The Vaticaan) please either use the website or if you are unsure of ordering because of the language barrier please contact us at firstname.lastname@example.org and we will be pleased to assist you in placing an order. We will be able to assist you in English or Dutch. If you would like to place an order to be shipped to a country other than The Netherlands, Belgium, The Uk, France ,Spain, Germany, Poland or Italy please contact us at email@example.com for further information. We do not ship outside the EU.
- Depending on the size, weight, monetary value of your order we ship with either DHL or TNT. We will e-mail you with the details at the time of shipping.
- We try our best to ship orders within 5 days of receiving full payment: For Belgium, Italy, Poland, Spain, France & Germany 10 days: For other countries shipping will take longer.
- Would you like to ship to an address other than your invoice address? Please contact us before ordering at firstname.lastname@example.org
- Statementpieces.nl is not liable if incorrect or incomplete address details are given with your order.
- Would you like to ship to more than one address ? Please contact us at email@example.com .
- Statementpieces.nl is not liable for articles lost or damaged while in transit.
- Shipping to an address in The Netherlands: For orders under € 30 we charge € 6,95 for shipping and administration. Orders above € 30 will be shipped free of charge to one address in The Netherlands. The minimum order amount is € 14,95 - for shipping to a dutch address.
- Shipping to an adres in Belgium,United Kingdom, France, Spain, Poland, Germany or Italy: For orders under € 59 we charge € 14,95 for shipping and administration. Orders above € 59 will be shipped free of charge to one address in Belgium, Italy, France, Poland or Germany. The minimum order is € 49,95 for orders to be shipped outside The Netherlands
- If you would like to place an order with us to be delivered to an address outside of The Netherlands, Belgium, Italy, France, Spain, Poland or Germany please contact us at firstname.lastname@example.org and we will be pleased to advise you on the possibilities.We do not ship outside the EU.
- If you are not 100% happy with your order, we accept returns within 14 days of the goods being delivered. For international deliveries we accept returns within 21 days.
- The cost of returns are for own account.
- If you wish to return (part) of your order please contact us at email@example.com . You will receive a returns confirmation e-mail. Please enclose a copy of this e-mail with your return. Not forgetting to add your bank details for your refund.
- We will only accept articles that have not been worn and have all the necessary tags still attached.
- We will only accept articles that are returned in their original packaging.
- We will only accept articles that have been sent with sufficient postage.
- Articles damaged in transit because they have not been packaged sufficiently will not be accepted for a refund
- Refunds will be made within 30 days of receiving the returned goods.
- Statementpieces.nl is not liable if incorrect bank details are given.
- Complaints procedure: Even though we will make sure that you are 100% happy with both our service and our products, should you have cause to complain, please do so in writing to either our postal address (see address at bottom of the page) or via e-mail (firstname.lastname@example.org).
- We will try to handle all complaints within 30 days of your written complaint.
- Orders will be dispatched after we receive full payment.
- Payment must be received within 7 workdays of making your order.
- If you are hindered in paying within 7 workdays of making your order please contact us at email@example.com
- All prices are quoted in Euro’s and include 21% Dutch vat.
- If you have a bank account in The Netherlands you can pay using Ideal, credit card & PayPal.
- If you have an account outside The Netherlands you can pay by bank transfer.
- The minimum order amount for delivery within The Netherlands is € 14,95. For orders to be deliverd outside The Netherlands the minimum order amount is € 49,95
Bank account is in the name of Stills bv.
IBAN: NL36 RABO 0151829918,
Bic: RABONL2U (Rabobank in Rotterdam)
- The maximum order amount is €500. Orders above €500 will only be accepted after e-mail confirmation. Please contact us at firstname.lastname@example.org before making an order exceeding this amount.
- We try to photograph and describe our products as clearly and honestly as possible but Statementpieces.nl cannot guarantee that the colours are the same as shown on your screen.
- The buyer is legally required to inspect the delivered articles as soon as possible after taken delivery , and report any discrepancies , in writing, as soon as possible.
- Statementpieces.nl reserves the right to refuse to honour an order.
- As far as we know all products are nickel free but we do not guarantee this. We give you as much information that is given to us by the manufactures. We do our best to describe our products as honestly as we can.
- Statmentpieces.nl is not responsible for any allergies from wearing any products. Our products are not hypoallergenic.
Address for returns:
3076 BD Rotterdam
Bank details of Statementpieces.nl.
Payments should be made out to Stills b.v. in Rotterdam, Nederland.
Bank Rabobank in Rotterdam, Nederland.
IBAN: NL36 RABO 0151829918
Statementpieces.nl is a subsidiary of
Stills bv. IJsseldijk Noord 394, 2935CT Ouderkerk aan den IJssel, The Netherlands.
Please do not hesitate to call or email if you have any questions.
Administation office / Postal address:
3076 BJ Rotterdam
Tel: 00 31 (0)10 7410420